• Capacity for 1 to 4 lines
• Up to 16 extensions
• Call barring / call restrictions
• External music-on-hold port or use the internal reassurance tone
• Supports caller ID (CLI)
• Features include call forwarding, call transfer, conference, call pick-up
• Corded or cordless phones.
• Direct-dial option
• Auto-attendant / DISA
• Flexible ringing assignment
• Power failure transfer
• LEDs show lines in use.
• Lines and extensions terminate on RJ11 sockets for easy installation

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User Guide

Administration Guide

> Installation Notes <

The Orchid 416 is an ideal telephone system for the cost conscious small or medium size business that requires features such as hold, transfer, conference, auto attendant, etc.  Features on the system are accessed by using the recall (R) button, which is found on virtually any corded or cordless telephone.  Don't let the low price fool you...this phone system provides all the features required for most small to medium size businesses.

Telephones ...The Orchid PBX is compatible with almost any standard telephone but we've shown a few below that we think represent exceptional value. To make ordering simpler we have included these phone on the Orchid PBX order form.

Next Day Delivery

Only £7.95

↓ Popular add-ons for the Orchid PBX416 system ↓

Orchid Monaural Headset (£29.99 ex. vat) is fully compatible with most headset telephones.  This well designed headset provides comfort and excellent audio characteristics.  Features include quick disconnect connections, replaceable leather ear cushion, fully adjustable headband.

BT Response 75 ( £32.70)  Messages are recorded digitally - that means consistent quality, fast resetting, and no tapes to get tangled or worn out.  The Response 75 simply plugs into one of the eight extension sockets.   When this item is ordered with the Orchid PBX 416 we include a free RJ11 to BT adaptor so there is no wiring required.

Technika CD Player for music on hold (£33.40) The Orchid PBX416 has an external music on hold port.  This CD player is supplied with a mains adaptor plus an audio lead that is compatible with the Orchid PBX.  Installation couldn't be simpler, you simply connect the audio lead to the music audio socket on the PBX, insert your CD and turn it on.  Your customers will now hear the CD whenever you place them on hold.

ATL 2-line Feature Phone (£52.85 ex. vat) This telephone was designed for direct connection to two lines but it works equally well when connected to two extensions on the Orchid system.  This can be a great benefit if a single user is required to handle two external calls at the same time.  With a standard phone the call would need to be answered, put on hold and transferred to another extension before a second call can be taken. But with the ATL 2-line phone the single user can alternate between the external calls or even set up a conference.  Click on the picture for more details.

Orchid PBX416 DIY Installation Notes:-

The system should be located near your exchange line sockets and a power point.  The Orchid 416 is wall mounted by drilling two holes, 16cm apart.  The installer simply adjusts the screw heads until the PBX fits firmly against the wall.

The Orchid 416 phone system has an RJ-11 output for each of the four lines. We provide four line cords (RJ11 plug on one end and a standard BT plug on the other) with each system.  To install the lines you simply plug one end of the cord into the Orchid PBX and the other into the line socket that your provider (British Telecom etc.) fitted.

The Orchid PBX 416  also has RJ11 sockets for each of the sixteen extensions. If you would like to avoid wiring... we stock extension line cords with an RJ11 plug on one end and a master socket on the other end...  You simply plug one end of the cord into the Orchid system and your telephone into the socket on the other end of the cord.  These cords are available in lengths of  5 meters (£2.50), 10 meters (£3.25) and 20 meters (£4.65).

If you wish to use traditional wiring methods, we stock a complete range of connection boxes, phone sockets, cable etc. Our Orchid PBX installation notes and diagram shows you how to wire the system, what items you need, and how much they cost.  Installation really is straight forward but if you have any questions please don't hesitate to call us on 0141 943 0010.  We will be happy to talk you through the installation process.

Programming:-

The Orchid 416 PBX is supplied with a CD that includes installation notes, user guide and programming information.  Programming is accomplished with a standard single line phone.  The following notes provide a few examples of programming the system.  They are not intended to replace the guide that is supplied with the system.  All programming is done from extension 201

System Password...

The default password is *01 1234 #  If the password is entered correctly you will hear a Beep...if unsuccessful you will hear a series of beeps.  As the password needs to be entered each time you do any programming, we suggest you store it into a one-touch memory button as this will simplify programming.

Tell the system how many lines you have...

Assign incoming calls to ring nominated extensions

Example 1: - To assign all incoming calls on line 1  to ring 202, 206, 207

Off Hook >dial password *1 1 267 #On Hook

Example 2:- To assign all incoming calls on line 3  to ring 205 and 206

Off Hook >dial password *1 3 56 # On Hook

Assign an extension to use only a specific exchange line for outgoing calls

Example: To restrict extension 208 to use exchange line 3 only

Off Hook >dial password * 42 3 208 # On Hook

Assign extensions for direct dial mode

The factory setting is such that all extensions must dial 9 for a line.  Extensions that make a lot of outgoing call and only a few internal calls (telesales for example) can be changed to direct dial extensions, whereby as soon as they go off hook they immediately get an outside line.  No need to dial 9 and makes redialling very easy.  This is also a popular feature for residential use.

Example 1: To convert extension 204 to direct dial

Off Hook >dial password >* 8 204 1 # On Hook

Example 2:- To convert extension 205 and 206 for direct dial

Off Hook >dial password >*8 205 1 #  *8 206 1 # On Hook

Auto Attendant Mode / DISA

Auto Attendant mode can be applied to one line or all lines.  When in the Auto Attendant mode your incoming callers can be instructed to dial the extension they want (if known) or dial 0 for the operator or wait for the operator.

To record the Auto Attendant outgoing message (up to 25 seconds)

Off Hook >dial password * 2 2 # hear beep, record message > On Hook

Off Hook>password * 2 3 # listen to message > On Hook

To assign all lines for Auto attendant

Off Hook >dial password * 2 0 # > On Hook

To assign line 3 only to Auto-attendant

Off Hook >dial password > * 2 0 3 # > On Hook     

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